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Terms and Conditions

Color Policy

All fabric shades are subject to dye lot changes. Orders for the same item placed at various times may differ in shade due to changes in dye lots. Note that all computer monitors are configured differently and thus will display colors differently. For the most accurate color reference, please request a swatch. Even swatches, however, are subject to dye lot variations.

Out of Stock Items

Color/Stock Levels Are Not Guaranteed. The majority of our products are manufactured upon order and in most cases are not available for immediate shipping. If an item or color you purchase is out of stock you will be notified via phone or email. If you decide not to choose another color or await the items arrival, we will issue a Full Refund.

Returns and Exchanges:

Sash and Such has a no refunds/no exchanges policy due to the nature of the use of our products, and the fact that most orders are manufactured upon order. Please make your product and colour selections carefully as we will not be able to return or exchange products. Please inspect all orders immediately upon received. Discrepancies in colour/quantity/size etc. must be reported within 2 days of pick up. No claims will be accepted after this period, which includes sizing of all products. All orders with damage or other discrepancy claims will be either repaired or replaced upon return of original unused goods. Refund will only be processed in the case that the products are irreparable or irreplaceable. We suggest that clients request fabric, color, or product samples prior to purchase.

Note that Sash and Such makes every effort to deliver products by the requested date provided by our customers. In rare cases, Canada Post (or whichever freight carrier is elected to deliver your package) is not able to deliver packages for various reasons ranging from adverse weather conditions to technical or mechanical issues. International clients should also expect some delay for products clearing customs. Please ensure that you provide ample time between ordering and your required need-by date in the event that your package is delayed in transit. Since all products are cut and sewn to order, Sash and Such will not be able to return goods that are not delivered in time in such events.

Custom Made Orders:

In the event that a custom made order is placed, we require 50% deposit to start processing the order. Depending on the order, it will take 2-4 weeks to completely prepare the order. We will contact you through email once the order is ready for pick up or ready to ship. We require the full amount to be paid on pick up or before shipping. In the event that you wish to cancel the order after 50% deposit is paid to us, we will return half of the 50% deposit by e-transfer and we will retain half of the 50% deposit for processing fee. Please make your order selections carefully to avoid paying this fee. 

Washing and maintenance:

Sash and Such provides suggestions on washing and maintaining fabrics. These are strictly suggestions and are not guaranteed. Sash and such has not and does not test materials for maintenance procedures. All products should be tested prior to washing/drying/steaming or any other maintenance process performed. Sash and Such is not responsible for products being process. Clients are advised to thoroughly test the material they purchased to avoid possible damage during cleaning and maintenance.

Clearance Items

All clearance inventory is sold 'as is'. No refunds or exchanges are accepted on any clearance products. All clearance inventory is limited inventory. Advertised pricing is limited to stock quantities of clearance inventory.

Terms of Use

Sash and Such is not liable for any damages caused by using our products.